Asked by Demario Green on Jun 02, 2024
Verified
________ is a CRM operation in which organizational representatives use multiple channels to communicate with customers.
A) CIC
B) CMA
C) JIT
D) SFA
CRM Operation
The activities and processes undertaken by an organization to manage and analyze its interactions with customers through the lifecycle, aiming to improve customer relationships.
Organizational Representatives
Individuals or groups that act on behalf of an organization, representing its interests and policies in external interactions or transactions.
Multiple Channels
The use of various platforms or methods to communicate with or sell to consumers, including physical locations, websites, mobile apps, and social media.
- Perceive the value and uses of Customer Relationship Management (CRM) systems in various contexts.
Verified Answer
Learning Objectives
- Perceive the value and uses of Customer Relationship Management (CRM) systems in various contexts.
Related questions
A Call Center Is a _________
________ Systems Are Important Because Customers Are ________ Powerful Than ...
Analytical CRM Systems Are the Input for Operational CRM Systems
The Fundamental Concept of CRM Is to Treat Different Customers ...
Data from Customer-Facing and Customer-Touching Applications Are the Inputs for ...