Asked by Jenna Wright on Jul 22, 2024
Verified
________ is a customer-facing CRM application.
A) E-mail
B) FAQ
C) Search
D) SFA
Customer-Facing
Customer-Facing refers to functions, activities, or interactions that directly involve or impact the customer, typically aimed at improving service, support, and satisfaction.
CRM Application
Customer Relationship Management application, software that helps businesses manage interactions and relationships with customers, improve engagement, and streamline processes.
- Recognize and depict applications of CRM that interact directly with customers or are customer-facing.
Verified Answer
NS
nikhil sharmaJul 27, 2024
Final Answer :
D
Explanation :
SFA (Sales Force Automation) is a type of customer-facing CRM (Customer Relationship Management) application designed to automate some sales tasks.
Learning Objectives
- Recognize and depict applications of CRM that interact directly with customers or are customer-facing.