Asked by Jacob Zowin on May 19, 2024
Verified
______ is a discrepancy between the emotions a person displays and the emotions he or she actually feels.
A) Emotional regulation
B) Negative effect
C) House rules
D) Emotional dissonance
Emotional Dissonance
A discrepancy between the emotions a person displays and the emotions he or she actually feels.
- Recognize the concept of emotional dissonance and its implications.
Verified Answer
SS
Satya Srija AllamMay 19, 2024
Final Answer :
D
Explanation :
Emotional dissonance occurs when there is a conflict between experienced emotions and emotions that are expressed or shown to others. This can happen in professional settings where individuals are required to display emotions that may not match their actual feelings, such as in customer service roles.
Learning Objectives
- Recognize the concept of emotional dissonance and its implications.
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