Asked by Jared Jacobson on Jun 16, 2024
Verified
____ is not a part of the definition of "customer-centered."
A) Anticipating the customer's needs
B) Responding appropriately to the customers
C) Benchmarking
D) Learning how to satisfy the customer
E) Listening to the customer
Benchmarking
The act of evaluating company operations and performance standards against the top achievers in the industry and the optimal practices of other businesses.
- Recognize procedures and tactics for developing an organization focused on the customer.
Verified Answer
OM
Olympia MoultonJun 17, 2024
Final Answer :
C
Explanation :
Benchmarking is not a part of the definition of customer-centered. The other options, A through E, are all important aspects of being customer-centered.
Learning Objectives
- Recognize procedures and tactics for developing an organization focused on the customer.