Johnson & Johnson recently experienced costly and embarrassing recalls stemming from quality problems suggesting that they had become too _____________ and out of control.

A) decentralized
B) moderate
C) narrow
D) centralized
E) customer focused

Quality Problems

Issues arising from products or services not meeting the established standards of excellence, leading to dissatisfaction or functional failures.

Decentralized

Pertains to the distribution of functions, powers, people, or things away from a central location or authority, often to increase efficiency or responsiveness.

Moderate

An approach or level characterized by avoidance of extremes, typically aiming for a balanced or middle-ground position.