Asked by Aa'Kyra Rivers on Apr 26, 2024
Verified
Joya is the new restaurant manager in a major hotel. When considering which changes would most likely increase the restaurant's value to customers, Joya should provide her customers the menu items that they want and the quality service that they deserve, as well as,
A) a better dining experience than what her competitors can give.
B) increase prices to increase revenue.
C) offset higher hotel rates with lower restaurant prices.
D) reduce customer expectations through reduced service.
E) minimize menu items but increase the price of popular entrees.
Dining Experience
The overall experience of a customer when eating out, including the food quality, service, ambiance, and any other aspects that contribute to satisfaction.
Menu Items
Specific foods or beverages offered for selection by customers at a restaurant or similar establishment.
Quality Service
The degree of excellence of a service, judged against customer expectations and needs.
- Identify the essential nature of customer value and tactics for its provision.
Verified Answer
Learning Objectives
- Identify the essential nature of customer value and tactics for its provision.
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