Katherine Newman's research on fast-food workers in Harlem concluded that these workers are trained:

A) to provide inefficient service
B) in how to advance their careers in the organization
C) to make the best possible fast food
D) to keep smiling no matter how demanding or rude their customers may be
E) not to accept public humiliation

Katherine Newman's Research

Focuses on issues of social inequality, the impact of globalization on the working class, and the sociology of poverty, among other topics, providing insights into the structural challenges of modern societies.

Fast-food Workers

Individuals employed in the fast-food industry, typically engaged in food preparation, customer service, and other restaurant-related tasks.

Harlem

A neighborhood in the northern section of New York City, known historically as a major African American cultural, social, and artistic hub.