Asked by Scott Nguyen on Jun 13, 2024
Verified
Malik's boss,Lina,told the staff,"We need to improve customer service." Malik later told Lina that he felt bothered by her statement since he feels he is exceptionally attentive to the customers' needs.Lina didn't mean to imply Malik's performance was subpar,but rather phrased her statement so as not to draw attention to any one person in the room.Malik and Lina experienced a(n) ____________________.
Miscommunication
A failure to convey or understand a message accurately, leading to confusion or conflict between the parties involved.
- Understand the significance and effects of communication during disputes.
Verified Answer
AS
Learning Objectives
- Understand the significance and effects of communication during disputes.
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