Asked by chisom chikezie on Apr 26, 2024
Verified
Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?
A) Appeal to the receiver's sense of responsibility and pride in the company's good name.
B) Begin by presenting his resolution to the problem.
C) Address the message to a department or "To Whom It May Concern."
D) Show specifically how the receiver or the receiver's company caused the problem.
Digital Media Services
Services that provide content or activities through digital platforms such as the internet, including streaming, social media, and online marketing.
Persuasive Claim Message
A communication intended to assert a viewpoint in a way that convinces others of its validity or value.
Promised Rebate Package
A commitment to return a portion of the purchase price to the consumer as an incentive or reward after a product is bought.
- Acquire knowledge on approaches to decrease objections and enhance concurrence in persuasive overtures.
Verified Answer
Learning Objectives
- Acquire knowledge on approaches to decrease objections and enhance concurrence in persuasive overtures.
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