Asked by Adebimps Olutaryoh on Jul 13, 2024
Verified
Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?
A) Persistence
B) Organization
C) Integrity
D) Communication
E) Comprehension
Emergency Call
A call made to emergency services in situations requiring immediate assistance.
Appointment Time
The specific time scheduled for a meeting, consultation, or medical treatment between a patient and a healthcare professional.
Communication
The process of sharing information, ideas, or feelings between individuals or groups, typically involving a sender, a message, and a recipient.
- Show adeptness in communicating effectively with both patients and fellow staff members.
Verified Answer
Learning Objectives
- Show adeptness in communicating effectively with both patients and fellow staff members.
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