Asked by Maylen Bland on Apr 27, 2024
Verified
Mrs. Worth is calling for the result of the CEA (cancer marker) test she had. Georgia, a new administrative medical assistant, looked up the record and discovered that the result is abnormal. Georgia asks you what she should tell Mrs. Worth. What should you tell Georgia?
A) "Tell Mrs. Worth that the physician will call back with the results."
B) "Tell Mrs. Worth you are sorry, but she has cancer."
C) "Ask Mrs. Worth how she is feeling today; if she is feeling well, give her the results."
D) "Ask to speak to her husband and give him the results instead."
E) "Tell Mrs. Worth her test results are okay, but she needs to schedule another appointment."
CEA Test
A blood test used to help diagnose and manage certain types of cancers, measuring the level of carcinoembryonic antigen.
Abnormal Result
Findings in medical tests that differ from the normal, expected range, indicating a potential health problem or disease.
Administrative Medical Assistant
A role in healthcare settings focused on administrative tasks, such as scheduling appointments, maintaining records, and billing.
- Gain an understanding of how to organize and address telephone calls in a medical context, identifying conditions that require the expedited involvement of healthcare practitioners.
- Recognize and manage patient confidentiality and privacy during telephone communications.
Verified Answer
Learning Objectives
- Gain an understanding of how to organize and address telephone calls in a medical context, identifying conditions that require the expedited involvement of healthcare practitioners.
- Recognize and manage patient confidentiality and privacy during telephone communications.
Related questions
Which of the Following Types of Telephone Calls Can a ...
Chris Answers the Telephone, and the Caller, a Patient Named ...
Which Type of Call Must Be Immediately Routed to the ...
A Guideline to Follow When an Attorney Calls the Office ...
The Appropriate Way to Maintain Patient Confidentiality Is to ____ ...