Negative messages about business transactions are designed to

A) confirm the customer's expectations.
B) explain how you plan to resolve the situation.
C) show the audience that whatever has happened,your company is not at fault.
D) let the audience know which of your employees caused the problem.
E) show the audience other goods or services your organization can provide.

Negative Messages

Negative messages convey unfavorable information, rejections, or feedback, often requiring careful wording to maintain professionalism and sensitivity.

Business Transactions

Financial or commercial activities that occur between two or more parties.

Customer's Expectations

The set of assumptions or desires that a customer has regarding the level of service or product quality from a business.