One year ago Chantal, a systems administrator, narrowly escaped a house fire. While watching her house burn from the street outside her house, she was mugged. The next day, Chantal learned that her position had been outsourced to Nigeria. Chantal frequently has flashbacks about those horrible days, suggesting that she is suffering from PTSD.

PTSD

Post-Traumatic Stress Disorder, a mental health condition triggered by experiencing or witnessing a terrifying event.

Flashbacks

Sudden, intense recollections of past events or experiences, often associated with trauma.

Outsourced

The practice of hiring a third party to perform services, handle operations or provide goods that are either difficult to manage internally or outside of the business's core competencies.