Asked by Cassandra Alcantar on Jul 04, 2024
Verified
Perform a Pareto analysis on the following information:
Reason for unsatisfying stay at hotel Frequency Unfriendly staff 7 Room not clean 9 Room not ready at check-in 16 No towels at pool 21 No blanket for pull-out sofa 7 Pool water too cold 7 Breakfast of poor quality 21 Elevator too slow or not working 5 Took too long to register 3 Bill incorrect 4 Total 100\begin{array} { | l | l | } \hline\text { Reason for unsatisfying stay at hotel } & \text { Frequency } \\\hline \text { Unfriendly staff } & 7 \\\hline \text { Room not clean } & 9 \\\hline \text { Room not ready at check-in } & 16 \\\hline \text { No towels at pool } & 21 \\\hline \text { No blanket for pull-out sofa } & 7 \\\hline \text { Pool water too cold } & 7 \\\hline \text { Breakfast of poor quality } & 21 \\\hline \text { Elevator too slow or not working } & 5 \\\hline \text { Took too long to register } & 3 \\\hline \text { Bill incorrect } & 4 \\\hline \text { Total } & 100 \\\hline\end{array} Reason for unsatisfying stay at hotel Unfriendly staff Room not clean Room not ready at check-in No towels at pool No blanket for pull-out sofa Pool water too cold Breakfast of poor quality Elevator too slow or not working Took too long to register Bill incorrect Total Frequency 7916217721534100
Pareto Analysis
A statistical technique used for decision-making, based on the principle that a small number of causes are responsible for a large percentage of the effect.
Unsatisfying Hotel
A hotel that fails to meet the expectations or satisfaction levels of its guests.
- Gain proficiency in applying Pareto analysis to identify significant factors leading to issues in a given dataset.
Verified Answer
KR
Learning Objectives
- Gain proficiency in applying Pareto analysis to identify significant factors leading to issues in a given dataset.