Asked by Sallye Ferguson on May 18, 2024
Verified
Performance in the financial perspective of the balanced scorecard focuses on satisfying customers.
Financial Perspective
A viewpoint focusing on how well a company is performing financially, often measured through financial metrics and goals.
Satisfying Customers
The process of meeting and exceeding customer expectations to foster loyalty and repeat business.
- Familiarize oneself with the constituents and intentions of the balanced scorecard, along with its four conventional perspectives.
- Comprehend the importance of focusing beyond financial measures in management assessment and strategy.
Verified Answer
CL
Carley LeporeMay 22, 2024
Final Answer :
False
Explanation :
Performance in the financial perspective of the balanced scorecard primarily focuses on financial objectives such as revenue growth, cost reduction, and profitability, rather than directly on satisfying customers, which is more closely related to the customer perspective of the balanced scorecard.
Learning Objectives
- Familiarize oneself with the constituents and intentions of the balanced scorecard, along with its four conventional perspectives.
- Comprehend the importance of focusing beyond financial measures in management assessment and strategy.
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