Asked by Julia Michalowski on Jun 23, 2024
Verified
Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects."
Philip Crosby
An American businessman and author, known for promoting concepts related to quality management such as "zero defects" and the cost of quality.
Zero Defects
A quality management concept aiming for the reduction of defects and errors in a product to zero through continuous improvement.
- Understand multiple definitions and scopes of quality, encompassing those that are customer-focused.
Verified Answer
SS
Samantha SantillanesJun 29, 2024
Final Answer :
True
Explanation :
Philip Crosby popularized both the phrases "quality is free" and "zero defects" in the field of quality management.
Learning Objectives
- Understand multiple definitions and scopes of quality, encompassing those that are customer-focused.
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