Product/service quality has become a driving force in all organizations, thanks to the work of quality guru Mary Parker Follett.

While Mary Parker Follett made significant contributions to management theory in the early 1900s, including her emphasis on the importance of employee engagement and collaboration, the modern focus on product/service quality as a driving force in organizations can be attributed to a range of leaders and thinkers in the quality movement, including W. Edwards Deming, Joseph Juran, and Armand Feigenbaum.