Asked by TANIE ETIENNE on Jul 07, 2024
Verified
Read the following scenario and explain how Herzberg's motivator-hygiene model could be helpful to Katie in developing an intervention to cope with absenteeism and turnover,as well as the declining quality and productivity problems.Be sure to clarify any assumptions that you make in developing your answer.
Katie was just promoted to manager of Snow Mountain Water Company.Her predecessor was replaced due to a large increase in absenteeism and turnover that developed in the department over the previous two years.As might be expected,the absenteeism and turnover led to a marked decline in quality and productivity,which has hurt revenues and alarmed company management.Katie has been told that her major goal in managing the department should be to initially stabilize the work force by reducing absenteeism and turnover,and then attempt to increase the productivity and quality of the unit's work.She has been asked to come up with a plan to accomplish these goals,which is to be presented to top management within sixty days.
Herzberg's Motivator-Hygiene Model
A theory that suggests job satisfaction and dissatisfaction arise from two different sets of factors - motivators that encourage employees and hygiene factors that can cause dissatisfaction if missing.
Absenteeism
Absenteeism is the habitual non-presence of an employee at their job without a valid reason, often affecting productivity and morale.
Turnover
The rate at which employees leave a company and are replaced by new employees, often used as an indicator of job satisfaction and organizational health.
- Comprehend and elucidate the principles of Herzberg's motivator-hygiene theory and its utilization in crafting job roles.
Verified Answer
In order to apply this model,Katie should initially collect information from members of the workforce and other sources to assess the level of hygiene and motivator factors experienced by staff.Then,she should take specific actions to reduce the dissatisfaction caused by the problems with the hygiene factors,and increase the strength of the motivator factors to enhance employee satisfaction,and thereby motivation.The results of these actions should be to decrease absenteeism and turnover,and enhance quality and productivity,as the employees become satisfied and adopt the organization's goals as their personal goals for achievement at work.A variety of student comments and approaches would be appropriate,depending upon the specific assumptions that are made.However,the overall application of the Herzberg model should include the above steps and provisions.
Learning Objectives
- Comprehend and elucidate the principles of Herzberg's motivator-hygiene theory and its utilization in crafting job roles.
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