Asked by Allyson Welch on Apr 28, 2024
Verified
Refer to Carlaura's Creamery. Laura should know that although time consuming, ________is one the best ways to persuade people to embrace the proposed change and overcome their resistance.
A) education and communication
B) to treat it like business as usual.
C) coercion
D) manipulation
E) co-optation
Employee Resistance
The opposition or pushback from employees against new policies, practices, or changes within an organization, often due to fear of the unknown or loss of control.
Education and Communication
Essential strategies for fostering understanding and facilitating the flow of information between individuals or groups.
Coercion
The act of compelling someone to act in a certain way by using force or threats.
- Understand the process of overcoming resistance to change in organizational settings.
Verified Answer
ZK
Zybrea KnightMay 04, 2024
Final Answer :
A
Explanation :
Education and communication are the best ways to persuade employees to embrace the proposed change and overcome their resistance. By explaining the reasons behind the restructuring and the benefits of expanding the number of fat-free alternatives, Laura can address the concerns of her employees and get them on board with the changes. This approach is more likely to result in a positive and lasting change compared to coercion or manipulation. Co-optation may also be useful, but it is not as effective as education and communication. Treating it like business as usual may not address the employees' concerns and may lead to more resistance.
Learning Objectives
- Understand the process of overcoming resistance to change in organizational settings.