Refer to Case 2.1.In order to better understand the disgruntled employees' concerns,Cynthia needs to​

A) ​use clear,concise language.
B) ​use her active listening skills.
C) ​use horizontal communication.
D) ​engage in squelching grapevine communication.

Cynthia needs to use her active listening skills to better understand the disgruntled employees' concerns. This will involve actively listening to their concerns, asking clarifying questions, and showing empathy and understanding towards their perspective. Using clear, concise language and horizontal communication may also be helpful in communicating the changes, but active listening is the most important skill in this situation. Engaging in squelching grapevine communication is not a productive or positive approach to addressing employee concerns.