Asked by Carter Brown on Apr 28, 2024
Verified
________ refers to the gathering information and uncovering customer needs by using one or more questions.
A) Probing
B) Communication narrowing
C) Objection refutation
D) Question empathizing
E) Interrogative encoding
Probing
The process of gathering information or insight through questions, experiments, or exploration.
Customer Needs
The specific desires, requirements, or preferences of customers that businesses strive to meet with their products or services.
Questions
Questions are inquiries made to obtain information, clarify doubts, or explore deeper into a subject.
- Acknowledge the crucial role of questioning and soliciting questions in discovering client needs and securing feedback.
Verified Answer
JM
Jan Michael DelfinApr 30, 2024
Final Answer :
A
Explanation :
Probing is the process of asking questions to gather information and uncover customer needs, making it the correct choice.
Learning Objectives
- Acknowledge the crucial role of questioning and soliciting questions in discovering client needs and securing feedback.