Richard has learned to control his temper and to listen emphatically to his employees. Richard demonstrates ________.

A) a method of being too soft with people
B) emotional intelligence
C) self-confidence
D) a method of being too tough with people

Emotional Intelligence

The ability to accurately perceive emotions, to understand the signals that emotions send about relationships, and to manage your own and others’ emotions.

Control Temper

The ability to regulate and manage one's emotions, especially anger, in a constructive manner.