Asked by Ladeshia Williams on Sep 27, 2024
Sally is head pastry chef at Metrotopia, an elite restaurant. She is trying to convey to her trainees that baking is an exact art, and if you mess up, you have to throw it out and start over. Which TQM principle is she focusing on?
A) Respect authority
B) Build teamwork and empowerment
C) Make continuous improvement a way of life
D) Be customer-centered
E) Do it right the first time
TQM Principle
Total Quality Management principles focus on long-term success through customer satisfaction, involving all members of an organization in improving processes, products, and services.
Do it Right
A principle emphasizing the importance of performing tasks correctly and efficiently to achieve desired outcomes.
Continuous Improvement
Continuous improvement is an ongoing effort to enhance products, services, or processes, often involving incremental and breakthrough improvements.
- Acquire knowledge on the basic principles of Total Quality Management (TQM) and how they are applied in various organizational environments.
Learning Objectives
- Acquire knowledge on the basic principles of Total Quality Management (TQM) and how they are applied in various organizational environments.