Asked by Thomas DeAngelis on Jul 12, 2024
Verified
Services are considered heterogenous which means they cannot be stored for use in the future.
Heterogeneous
Consisting of elements or parts that are different from each other; diverse in character or content.
- Recognize the challenges associated with the inseparability, perishability, and variability (heterogeneity) of services.
Verified Answer
CZ
Carrie ZhangJul 13, 2024
Final Answer :
False
Explanation :
Services are considered heterogeneous because they vary in quality and type from one provider to another and from one customer to another, not because they cannot be stored for future use. The inability to store services relates to their intangibility and perishability, not heterogeneity.
Learning Objectives
- Recognize the challenges associated with the inseparability, perishability, and variability (heterogeneity) of services.