Asked by Jenna Kenneally on Jun 19, 2024
Verified
Social computing has vastly altered both the expectations of customers and the capabilities of corporations in the area of _________.
A) CRM
B) ERP
C) HRM
D) SCM
Social Computing
An area of computing that involves the interaction and collaboration among people or users through social media, online communities, and collaborative software.
CRM
Customer Relationship Management (CRM) encompasses the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
Capabilities
Describes the various functions, skills, or expertise that an organization, system, or individual can effectively employ.
- Understand the impact of social computing on customer relationship management (CRM) and its alteration of customer expectations and corporate capabilities.
Verified Answer
Learning Objectives
- Understand the impact of social computing on customer relationship management (CRM) and its alteration of customer expectations and corporate capabilities.
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