Asked by Charlene Wright on Jun 03, 2024
Verified
The attitudes that Rex's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to demonstrate the ________ dimension of service quality by demonstrating he uses well-maintained equipment with neat, professional personnel to produce a quality product.
A) reliability
B) responsiveness
C) assurance
D) empathy
E) tangibles
Service Quality
The degree to which a delivered service meets or exceeds the expectations of the customer, often considered a critical factor in customer satisfaction and loyalty.
Lawn Care
The maintenance and upkeep of lawns, involving activities such as mowing, fertilization, weed control, and aeration.
- Comprehend the significance of demonstrating service quality dimensions (reliability, responsiveness, assurance, empathy, tangibles) to foster customer loyalty and renewals.
Verified Answer
ZK
Zybrea KnightJun 05, 2024
Final Answer :
E
Explanation :
The tangible dimension of service quality refers to the appearance of physical facilities, equipment, personnel, and communication materials. Rex can demonstrate this by using well-maintained equipment and having neat, professional personnel to create a positive impression on customers, which can influence their decision to renew each year.
Learning Objectives
- Comprehend the significance of demonstrating service quality dimensions (reliability, responsiveness, assurance, empathy, tangibles) to foster customer loyalty and renewals.
Related questions
Hiroshi Sells Building Materials to Local Contractors ...
If Andrea Leaves a Hair Salon Before Making an Appointment ...
Which of These Is Not One of the RATER Service-Quality ...
The RATER Service-Quality Dimension That Relates to the Provision of ...
According to the Texas A&M Researchers, Customers Consistently Rank ____ ...