Asked by Gregory Norris on Sep 29, 2024
"The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift, using customer information software, and will be able to generate $850 in incremental revenue from new customers." In this scenario, what would "…..be able to generate $850 in incremental revenue" represent?
A) what the trainee will be able to do after training
B) the actual behaviour the trainee will demonstrate
C) the conditions under which the behaviour will be demonstrated
D) the standard by which the behaviour will be judged
Incremental Revenue
The additional revenue generated from a new business strategy or activity compared to a base scenario.
Customer Information Software
A type of software designed to manage and analyze data related to customers, often used to support sales, marketing, and customer service activities.
Inbound Calls
Calls received by a company or organization from outside, typically from customers or clients seeking assistance, information, or services.
- Pinpoint and succinctly communicate effectively formulated training aims.
Learning Objectives
- Pinpoint and succinctly communicate effectively formulated training aims.
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