​The first step in the collections process is to:

A) ​use a certified collection agency
B) ​withhold statements for patients with accounts exceeding 90 days past due
C) ​firmly demand payment in person and on the telephone
D) ​advise patients of the office policy regarding payment when they call to schedule an appointment

Collections Process

The series of actions taken by organizations to pursue and recover payments owed by customers or clients.

Certified Collection Agency

A debt collection agency that has received certification, indicating it adheres to ethical standards and legal regulations in debt collection.

Office Policy

Guidelines and rules established within an office or organization to dictate workflows and behavioral expectations.