The first step in the organisational development process is:

A) intervention into the client system.
B) establishing a working relationship with the client system.
C) diagnosis of the situation in the client system.
D) evaluation of change within the client system.
E) changing the client system.

Organisational Development

A planned, systematic process aimed at increasing an organization's effectiveness and health through interventions in its processes, structures, and culture.

Diagnosis

The identification of the nature and cause of a certain phenomenon, typically referring to the determination of a medical condition based on symptoms and tests.

Client System

A group or organization that receives services, products, or advice from a consultancy or service provider.