Asked by ayshan tarzelo on Jul 12, 2024
Verified
The ________ gap can be reduced by managing consumers' expectations and promising only what can be delivered or possibly even a little less.
A) knowledge
B) communication
C) delivery
D) standards
E) empowerment
Communication Gap
A discrepancy or barrier in understanding between what is said and what is understood, often leading to misinterpretation or conflict.
Knowledge Gap
The difference between what is known and what needs to be known to effectively understand and perform tasks or make informed decisions.
- Acknowledge the significance of managing customer expectations to minimize service gaps.
Verified Answer
BB
Brandon BecktelJul 13, 2024
Final Answer :
B
Explanation :
The communication gap refers to the difference between what a company promises to deliver and what it actually delivers. Managing consumers' expectations by promising only what can be delivered or possibly even a little less helps in reducing this gap.
Learning Objectives
- Acknowledge the significance of managing customer expectations to minimize service gaps.
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