Asked by Shontae Stallworth on Jun 19, 2024
Verified
The management at the restaurant where Robin works has long used the phrase "team" in order to describe how everyone at the restaurant needed to pull his or her weight for a collective success. Instead of "shift managers," there were "shift coaches," and instead of "good employees," there were "team players." Recently, a new manager came in to the restaurant and is referring herself as the "director" and all of the staff as "cast members." After two weeks, tensions between staff and management reached a boiling point. How might we best describe what is going on?
A) The new manager didn't thoroughly learn the existing culture in order to manage it well.
B) The new manager didn't have the right vocabulary to describe the staff at the restaurant.
C) The new manager didn't understand the rites of passage she needed to go through before becoming a leader.
D) The new manager is using a different root metaphor to understand how the staff works with management and each other.
Root Metaphor
A fundamental underlying metaphor that shapes an individual's perception and understanding of the world and guides how they interpret experiences.
Director
An individual who is responsible for guiding and overseeing the operations and strategic direction of an organization or a specific department within it.
Cast Members
A term commonly used in the entertainment industry, especially within theme parks like Disney, to refer to employees who perform roles, whether entertainment-based or operational.
- Assess the influence of cultural artifacts on the constitution of organizational identity and procedures.
- Evaluate the impact of leadership and management strategies on organizational culture.
Verified Answer
Learning Objectives
- Assess the influence of cultural artifacts on the constitution of organizational identity and procedures.
- Evaluate the impact of leadership and management strategies on organizational culture.
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