Asked by Aliah Manta on Sep 24, 2024
Verified
The manager of the sales department (a profit center) at Harvey's HVAC,decides to outsource any sales training that the division needs since in house training is expensive,even though the outsourced training does not cover the company's repair and warranty information from the service department.Who is making a bad decision?
A) The Sales department
B) The Service department
C) The Training division
D) None of the above
Profit Center
A part of an organization that directly contributes to its financial gain, often assessed on its ability to generate income exceeding its operational costs.
Sales Training
The process of providing sales staff with the necessary knowledge, skills, and strategies to effectively sell products or services.
Outsourced Training
The practice of having external specialists or companies conduct training and development activities for an organization's employees.
- Recognize the significance of data circulation, decision-making power, and reward mechanisms in resolving disagreements within divisions.
- Comprehend the impacts of decisions made by management on the overall performance of the company and the relationships between different divisions.
Verified Answer
SL
Spencer Lesherabout 4 hours ago
Final Answer :
A
Explanation :
The manager of the sales department is making a bad decision by choosing to outsource sales training and not including information about repair and warranty from the service department. This may lead to salespersons lacking knowledge about the company's repair and warranty information, which can cause issues and negatively impact customer satisfaction. It would be better to invest in in-house training that covers all necessary information, even if it is more expensive in the short term.
Learning Objectives
- Recognize the significance of data circulation, decision-making power, and reward mechanisms in resolving disagreements within divisions.
- Comprehend the impacts of decisions made by management on the overall performance of the company and the relationships between different divisions.