The nursing student is caring for a seriously ill child on the pediatric unit.There are many family members present,including parents,aunts,and uncles.The student tells the primary nurse,"Every time I go into the room,everyone is shouting at each other,they shout at me,and they ask me the same questions over and over." What is the most appropriate response by the nurse?

A) "This is unacceptable and disruptive behavior. Let them know that if this behavior continues, we may need to call security."
B) "Families experience a range of emotions when caring for an ill member. Sometimes these are normal reactions, so you need not take it personally."
C) "There may be too many people in the room. You might consider limiting their visiting time."
D) "I believe this family is of Italian descent. Don't worry about it; it may just be their culture."

Question

sandeep aluru · Accepted Answer

Final Answer : B , Explanation :  When a family member is ill or hospitalized,the other family members experience a range of emotions-especially when the illness is severe or of sudden onset.Family members may display signs of stress in a variety of ways,for example,by arguing with each other or with healthcare providers,in insisting on immediate care for their loved one,by being critical of the care provided,or by frequently asking that information be repeated.These are normal reactions; do not take them personally.Limiting visiting hours is not always beneficial,especially when dealing with children.There are times to call security if the behavior escalates and begins to affect other patients and families.In this instance,citing a cultural connection is inappropriate as it reflects stereotyping and is judgmental.

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