Asked by Ryane Smalley on May 11, 2024
Verified
The RATER service-quality dimension that relates to the provision of caring and individualized attention to customers is
A) assurance.
B) reliability.
C) responsiveness.
D) professionalism.
E) empathy.
RATER
A framework for evaluating service quality based on five dimensions: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
Service-Quality Dimension
Various aspects through which the quality of service can be assessed, including tangibility, reliability, responsiveness, assurance, and empathy.
Empathy
The ability to understand and share the feelings of another, essential for effective communication and relationship-building.
- Comprehend the facets of service quality and their role in enhancing customer satisfaction.
Verified Answer
Learning Objectives
- Comprehend the facets of service quality and their role in enhancing customer satisfaction.
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