Asked by Spencer Hamer- on May 12, 2024
Verified
The salesperson was using ________ in her sales presentation when she asked, "I was so sorry to hear about the break-in at your warehouse. Is there any way that I can help you deal with this problem?"
A) persuasion
B) communication control
C) a trial close
D) acceptance signals
E) empathy
Empathy
The ability to understand and share the feelings of another, often crucial in building relationships and effective communication.
Sales Presentation
A detailed pitch or demonstration aimed at persuading a prospect or client to buy a product or service, typically involving visual aids or demonstrations.
Break-In
The act of entering a property without authorization, typically with the intent to commit a crime.
- Implement the notion of empathy within sales dialogues to improve rapport with prospects.
Verified Answer
Learning Objectives
- Implement the notion of empathy within sales dialogues to improve rapport with prospects.
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