The shopper who says to himself, "I've waited too long in this line. I don't really need to buy this product today," and leaves the store is an illustration of which element of arrival behavior?

A) random arrival
B) renege
C) random departure
D) balk
E) sour grapes

Arrival Behavior

The pattern or characteristics of entities (such as people, vehicles, or data packets) arriving at a service system or facility, crucial for designing service processes and managing queues.

Renege

The act of withdrawing from an agreement, commitment, or duty, often leading to a breach of contract.