The term ____ is used to refer to preset sequences of steps that managers and employees must follow in performing tasks and dealing with problems.

A) rules
B) strategies
C) procedures
D) tactics

Preset Sequences

are predetermined arrangements or patterns of actions, steps, or instructions designed to achieve a specific outcome or execute a procedure.

Managers

Individuals in an organization responsible for directing and overseeing the work of other members toward achieving organizational goals.

Employees

Individuals who are hired by firms to work in exchange for compensation.