The textbook identifies five strategies that will help managers deal with conflict, recognizing that not one strategy will work in all circumstances. The five strategies are avoidance, accommodating, forcing, compromising, and collaborating.

Conflict

A disagreement or argument between individuals or groups due to differing views, values, or interests.

Avoidance

A psychological defense mechanism whereby individuals steer clear of thoughts, feelings, or behaviors that may result in anxiety or distress.

Compromising

A conflict resolution strategy where each party gives up something to reach a mutually acceptable solution.