Asked by Franklin Valdez on Sep 26, 2024
Verified
To prevent a public relations problem,which of the following might be the best way to respond to a critic who posts negative information about the company?
A) Assess the message for flaws.
B) Threaten legal action unless the post is removed.
C) Contact the writer privately to attempt to resolve the situation.
D) Monitor feedback about the complaint before making a decision.
Public Relations Problem
An issue that could negatively affect an organization's public image or relationships.
Negative Information
Details or facts that convey adverse, unfavorable, or detrimental qualities or outcomes, which can influence perceptions, decisions, or actions.
- Cultivate capabilities for dealing with and responding constructively to negative evaluations and criticism.
Verified Answer
AA
ahmad alquhafi3 days ago
Final Answer :
C
Explanation :
C)Respond to unhappy customers with efforts to rectify the situation and reach a reasonable solution. In addition to replying promptly, make sure your response won't make the situation even worse. For example, taking legal action against critics, even if technically justified, can rally people to their defense and create a public relations nightmare. In some instances, the best response can be to contact a critic privately (through direct messaging on Twitter, for example)to attempt a resolution away from the public forum.
Learning Objectives
- Cultivate capabilities for dealing with and responding constructively to negative evaluations and criticism.
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