Asked by Toneisha Hibbler on Sep 26, 2024
Unhappy customers use social media to voice complaints to a larger audience than just the organization.
Unhappy Customers
Individuals who are dissatisfied with a product or service provided by a business, leading to potential complaints or loss of business.
Larger Audience
Refers to reaching a broader group of people or a wider demographic through a particular medium or message.
- Comprehend the role of social media in amplifying customer complaints and feedback.
Learning Objectives
- Comprehend the role of social media in amplifying customer complaints and feedback.