Asked by Oguche Agnebb on May 17, 2024
Verified
Upward appraisals occur when:
A) customers fill out satisfaction forms
B) a sample of customers are surveyed about employee competence
C) employees evaluate their managers
D) individual appraisals are combined to create departmental appraisals
E) MBO is used
Upward Appraisals
A feedback process where employees evaluate their supervisors or managers, aimed at improving managerial effectiveness.
Management by Objectives (MBO)
A management model that aims to improve the performance of an organization by clearly defining objectives that are agreed upon both by management and employees.
Satisfaction Forms
Documents or surveys used to gauge the satisfaction levels of employees, customers, or clients with services, products, or employment conditions.
- Identify different sources and types of performance appraisals, including 360-degree feedback and upward appraisals.
Verified Answer
MI
maggie irelandMay 19, 2024
Final Answer :
C
Explanation :
Upward appraisals refer to the assessment of a manager’s performance by employees they manage. It provides valuable feedback for managers to improve their leadership style and team management skills. Therefore, employees evaluate their managers is the correct choice here. Choices A and B are examples of customer feedback surveys. D is describing ranking, not upward appraisal. E refers to a performance appraisal process that involves setting specific goals and objectives.
Learning Objectives
- Identify different sources and types of performance appraisals, including 360-degree feedback and upward appraisals.