Asked by Abigail Costiniano on May 09, 2024
Verified
Use the Marks,Mathiew,and Zaccaro model of team processes to identify the problems experienced by the second case hospital,Chelsea Hospital,studied by Pisano,Bohmer,and Edmondson (2001).
Marks, Mathiew, and Zaccaro Model
A framework that conceptualizes team performance as involving cycles of goal-directed activities: transition processes, action processes, and interpersonal processes.
- Understand and apply various theoretical models of team processes, including Marks, Mathiew, and Zaccaro’s model and the Input-Process-Output (I-P-O) model.
Verified Answer
GK
Gwendolyn KnightMay 16, 2024
Final Answer :
The Marks, Mathiew, and Zaccaro model of team processes identifies several potential problems experienced by the second case hospital, Chelsea Hospital, studied by Pisano, Bohmer, and Edmondson (2001).
1. Coordination: The model emphasizes the importance of coordination within a team. Chelsea Hospital may have experienced problems with coordination, leading to inefficiencies and errors in patient care. This could be due to poor communication between team members, lack of clear roles and responsibilities, or inadequate resources.
2. Communication: Effective communication is crucial for team performance. Chelsea Hospital may have faced challenges in communication, such as misunderstandings, lack of information sharing, or ineffective feedback mechanisms. This could have led to errors in diagnosis, treatment, or patient management.
3. Adaptability: The model also highlights the need for teams to be adaptable and flexible in response to changing circumstances. Chelsea Hospital may have struggled to adapt to new protocols, technologies, or patient needs, leading to resistance to change and suboptimal outcomes.
4. Leadership: Strong leadership is essential for guiding and motivating team members. Chelsea Hospital may have experienced problems with leadership, such as a lack of clear direction, conflicting priorities, or ineffective decision-making processes.
By applying the Marks, Mathiew, and Zaccaro model of team processes, it becomes evident that Chelsea Hospital faced challenges in coordination, communication, adaptability, and leadership, which likely contributed to the problems identified in the study by Pisano, Bohmer, and Edmondson (2001). Addressing these issues is crucial for improving team performance and patient outcomes.
1. Coordination: The model emphasizes the importance of coordination within a team. Chelsea Hospital may have experienced problems with coordination, leading to inefficiencies and errors in patient care. This could be due to poor communication between team members, lack of clear roles and responsibilities, or inadequate resources.
2. Communication: Effective communication is crucial for team performance. Chelsea Hospital may have faced challenges in communication, such as misunderstandings, lack of information sharing, or ineffective feedback mechanisms. This could have led to errors in diagnosis, treatment, or patient management.
3. Adaptability: The model also highlights the need for teams to be adaptable and flexible in response to changing circumstances. Chelsea Hospital may have struggled to adapt to new protocols, technologies, or patient needs, leading to resistance to change and suboptimal outcomes.
4. Leadership: Strong leadership is essential for guiding and motivating team members. Chelsea Hospital may have experienced problems with leadership, such as a lack of clear direction, conflicting priorities, or ineffective decision-making processes.
By applying the Marks, Mathiew, and Zaccaro model of team processes, it becomes evident that Chelsea Hospital faced challenges in coordination, communication, adaptability, and leadership, which likely contributed to the problems identified in the study by Pisano, Bohmer, and Edmondson (2001). Addressing these issues is crucial for improving team performance and patient outcomes.
Learning Objectives
- Understand and apply various theoretical models of team processes, including Marks, Mathiew, and Zaccaro’s model and the Input-Process-Output (I-P-O) model.