Asked by Florence Nichole Rogan on Jul 12, 2024
Verified
What are the goals when delivering routine and positive messages? What approach should you use and why? If the information is negative, what approach should you use and why?
Routine Messages
Regular, standardized communications used for everyday business operations.
Positive Messages
Communications that convey good news, approval, or optimistic information.
Negative Information
Data or facts that present an unfavorable or pessimistic perspective about something or someone.
- Understand the principles of conveying sympathy through condolence messages.
Verified Answer
SJ
Sunil JogpalJul 12, 2024
Final Answer :
You have several goals with routine and positive messages: to communicate the information, answer all questions, provide all required details, and leave your reader with a good impression of you and your firm.
The direct approach is an appropriate and efficient way to structure these messages because your readers will range from neutral to receptive. Whenever you have significant or unexpected negative information to share, the indirect approach is more appropriate.
The direct approach is an appropriate and efficient way to structure these messages because your readers will range from neutral to receptive. Whenever you have significant or unexpected negative information to share, the indirect approach is more appropriate.
Learning Objectives
- Understand the principles of conveying sympathy through condolence messages.
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