Asked by Erica Doherty on Jun 10, 2024
Verified
What emotional labor technique occurs when a person suppresses his or her true feelings while displaying the organizationally desirable ones?
A) emotional regulation
B) deep acting
C) surface acting
D) emotional dissonance
Surface Acting
A person suppresses their true feelings while displaying the organizationally desirable ones.
True Feelings
Genuine, unaltered emotions or sentiments held by an individual.
- Clarify the ideas underpinning emotional intelligence and the concept of emotional labor.
- Understand the mechanisms of emotional regulation and their critical role in handling emotional responses.
Verified Answer
RA
Rosalba AlarconJun 11, 2024
Final Answer :
C
Explanation :
Surface acting involves an individual suppressing their true feelings and emotions to display those that are deemed appropriate or desirable by their organization. This does not involve changing how they actually feel internally (as in deep acting), but rather just changing their external expression to match what is expected.
Learning Objectives
- Clarify the ideas underpinning emotional intelligence and the concept of emotional labor.
- Understand the mechanisms of emotional regulation and their critical role in handling emotional responses.