Asked by ?????? ?????????????????? on Sep 23, 2024
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When a service is rated high in terms of importance but low in terms of performance, this indicates that ______.
A) there is an opportunity for reallocating resources
B) service improvements are required
C) customers' expectations should be lowered
D) resources are allocated appropriately
Reallocating resources
The process of distributing or redirecting assets, money, or personnel to different areas or projects to improve efficiency or outcomes.
Service improvements
Initiatives aimed at enhancing the quality, efficiency, and effectiveness of services provided by an organization.
Importance
The quality of being of great significance or value.
- Grasp the role and implications of public participation in decision-making processes.
Verified Answer
Learning Objectives
- Grasp the role and implications of public participation in decision-making processes.
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