Asked by Aryan Abazari on May 12, 2024
Verified
When dealing with a telephone triage problem, remember ____.
A) that you have permission to prescribe a medication
B) to tell the caller it is his responsibility to get better
C) to avoid wasting time by having the caller repeat any instructions you give
D) to advise the caller that recommendations are based on the symptoms and are not a diagnosis
E) that almost any problem can be diagnosed over the telephone by an experienced medical assistant
Telephone Triage
The process of assessing patient's health concerns over the phone to determine the urgency and type of medical care required.
Symptoms
Signs or indications of a condition or disease experienced by an individual, which can vary widely in their presentation and severity.
- Understand the methods for engaging with and addressing patient inquiries over the telephone, encompassing triage and urgent situations.
Verified Answer
CJ
Carol JacksonMay 15, 2024
Final Answer :
D
Explanation :
Telephone triage involves providing advice based on symptoms described by the caller, and it's crucial to clarify that these recommendations do not constitute a formal diagnosis. This is because a diagnosis typically requires a physical examination and possibly further testing, which cannot be done over the phone.
Learning Objectives
- Understand the methods for engaging with and addressing patient inquiries over the telephone, encompassing triage and urgent situations.
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