Asked by Collin Shaffer on Apr 28, 2024
Verified
When dealing with an unreasonable, angry, or overly demanding customer, you should:
A) remain silent about the problem.
B) remain focused on the issue.
C) express your anger about the issue.
D) walk away from the scene.
Unreasonable Customer
A customer whose expectations or demands are not in line with what is considered fair or feasible by normal standards.
Overly Demanding
Describes a situation or person that requires excessive amounts of effort, attention, or resources, often in an unreasonable way.
- Apply methods to foster a sense of importance and value among clients.
- Manage customer interactions to maintain high self-esteem and avoid personal attacks.
Verified Answer
DV
Dustin Van HeuvenMay 01, 2024
Final Answer :
B
Explanation :
It is important to remain focused on the issue and try to address the customer's concerns in a calm and professional manner. Ignoring the problem (A) or expressing anger (C) will only escalate the situation. Walking away (D) should only be done in extreme circumstances where there is a threat to personal safety.
Learning Objectives
- Apply methods to foster a sense of importance and value among clients.
- Manage customer interactions to maintain high self-esteem and avoid personal attacks.