Asked by silvana cuadros salas on Jun 28, 2024
Verified
When employees have higher job satisfaction they tend to:
A) provide friendlier service to customers.
B) get angry at customers more often than when they are dissatisfied with their jobs.
C) provide the same quality of customer service as when they were dissatisfied with their jobs.
D) provide more consistent service to customers because of their longer employment in the job.
E) do both 'A' and 'D'.
Job Satisfaction
The level of contentment employees feel about their work, which can affect their performance, productivity, and overall well-being.
Friendlier Service
Describes a customer service approach that emphasizes warmth, friendliness, and a personal touch to enhance customer satisfaction and loyalty.
Consistent Service
The delivery of uniform and reliable services or support to customers over time.
- Understand the factors contributing to job satisfaction and its impact on job performance and customer service.
Verified Answer
ZK
Zybrea KnightJul 02, 2024
Final Answer :
E
Explanation :
Higher job satisfaction leads to employees providing friendlier service to customers (A) and being more likely to stay with their employer for longer periods of time, leading to more consistent service (D). Option B is unlikely as job satisfaction usually leads to a more positive attitude towards work, including interactions with customers. Option C is also unlikely as job satisfaction has been linked to better job performance overall.
Learning Objectives
- Understand the factors contributing to job satisfaction and its impact on job performance and customer service.