When providing feedback,focusing comments on the message,not the person who created it,is an example of what?

A) Verifying understanding
B) Keeping feedback impersonal
C) Being specific
D) Focusing on controllable behavior
E) Discussing improvements rather than flaws

Impersonal

Lacking personal emotion, attachment, or reference to specific individuals.

Controllable Behavior

Actions or responses that individuals can manage or alter through personal choice or intervention.

Verifying Understanding

The process of ensuring that information has been accurately received and comprehended by all parties involved in a communication.