Asked by Kayleen Llanes on Aug 01, 2024
Verified
When responding to a request for adjustment when a third party is at fault,the best approach is to
A) refuse the claim and suggest that the customer sue the third party.
B) refuse the claim but forward the paperwork to the third party.
C) avoid placing blame and focus on the solution.
D) advise the customer never to do business with that third party again.
E) ignore the claim.
Third Party
An entity that is involved in a transaction or situation but is not one of the principal parties.
Request for Adjustment
A formal or informal appeal for a change or modification due to dissatisfaction or an error.
Claim
In the context of argumentation, a claim is a statement that asserts a belief or truth, typically requiring support or evidence.
- Understand how to respond to requests for adjustments and claims, including when the company or a third party is at fault.
Verified Answer
ZK
Zybrea KnightAug 02, 2024
Final Answer :
C
Explanation :
Avoiding placing blame and focusing on finding a solution is the best approach. Refusing the claim or ignoring it can lead to customer dissatisfaction and potentially harm the company's reputation. Forwarding the paperwork to the third party may be helpful, but it does not provide a solution for the customer. Advising the customer to never do business with the third party again is not a professional response and may not be feasible for the customer.
Learning Objectives
- Understand how to respond to requests for adjustments and claims, including when the company or a third party is at fault.
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